Refunds and Returns
We want you to be happy with your purchase. If you're not, just return the product to one of our shops and we'll exchange or refund it. Please see below for products excluded from this policy.
Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.
Proof of purchase
If you return a product to our shops for refund but don't have your original till receipt, order confirmation or delivery note, we will give you a credit note to the value of the current selling price. Ordinarily we'll refund the original debit or credit card used to purchase.
Condition of returns
It's important that returned items are in the best possible condition, so please take reasonable care of them.
We'll refund any delivery charges you've paid, provided you return the full order.
Products we're unable to cancel, refund or exchange
Unless faulty or not as described, we cannot refund or offer an exchange on:
* personalised or made-to-measure products
We're unable to accept order cancellations for these products. This does not affect your statutory rights.
Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners), as well as the proposed location, before you order large pieces of furniture, electrical appliances or outdoor toys, to confirm that the product is the right size for your needs, and to enable us to deliver your order successfully.