Complaints | Milners, Ashtead

For instore or online shopping with Milners

If you have any concerns or complaints regarding your online shopping experience, we encourage you to reach out to us and provide feedback. Your satisfaction is important to us, and we strive to address any issues promptly and effectively. Here is the process for lodging a complaint:

Contact us directly with your feedback. We aim to address your concerns promptly and fairly.
If your complaint pertains to a purchase made in one of our physical shops, please contact the specific shop directly for assistance.
If you are not satisfied with our initial response, you can escalate your complaint by emailing us at sales@milners.com or sending a letter to:

Customer Services
Milners Ltd
40 The Street
Ashtead
Surrey
KT21 2AH

In handling complaints, we commit to the following:

Treating your complaint with fairness, confidentiality, and effectiveness.
Providing a response within 5 days and offering a likely timescale for resolving the issue.
Keeping you informed about the progress made in addressing your complaint.

At Milners, we value your feedback and are dedicated to ensuring a positive and satisfactory shopping experience. Your concerns are important to us, and we are here to address them promptly.