Complaints process for shopping online
If you're not satisfied with the level of service you receive online, please do let us know by contacting us. If you are still dissatisfied with our response, then please email us at firstname.lastname@example.org or write to us at:
40 the Street
Please note: If you have a complaint about a purchase made in one of our shops, please contact the shop.
* To deal with your complaint fairly, confidentially and effectively
* To respond to your complaint within 5 days and provide a likely timescale for resolving it
* To keep you updated on progress made