Carpets & Rugs
Frequently Asked Questions

Q.1 How long after fitting can I vacuum my carpet? go to answer
Q.2 My new carpet is shedding lots of fluff – Is this normal? go to answer
Q.3 What is pile reversal? go to answer
Q.4 Why do I need underlay? go to answer
Q.5 What is a Natural Carpet? go to answer
Q.6 How long will it take before the carpet is fitted? go to answer
Q.7 Can I book a fitting date when I place my order. go to answer
Q.8 Can I take samples home? go to answer
Q.9 My carpet has stretched shortly after fitting – what should I do? go to answer
Q.10 My loop-pile carpet is looking a bit ‘fluffy’ in places, what should I do? go to answer

Q.1 How long after fitting can I vacuum my carpet?
A.1 Immediately. Our fitters all have vacuum cleaners with them and as part of the service will vacuum the carpet initially. After that we advise the carpet should ideally be vacuumed 3 times a week for the first 3 months, this will get out any loose fibres. After that regular vacuuming will extend the look of the carpet.
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Q.2 My new carpet is shedding lots of fluff – Is this normal?
A.2 This is perfectly normal, all carpets will shed excess fibres during early stages and frequent vacuuming is advised.
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Q.3 What is pile reversal?
A.3 Pile reversal is a natural phenonenon and can occur in pile carpets. The pile direction is not uniformed over the carpet and this will affect the way the light falls on the carpet giving colour variation. This is not a manufacturing fault.
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Q.4 Why do I need underlay?
A.4 Underlay is used to increase the life of the carpet as it reduces the force the carpet has against the floorboards or concrete flooring below. A good underlay will also enhance the feel of the carpet making it more luxurious and can increase the life of the carpet by up to 40%.
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Q.5 What is a Natural Carpet?
A.5 A ‘natural carpet’ is a relatively new term in the carpet industry and originally referred to carpets made from natural fibes eg. jute, coir, paper, bamboo etc. It has become a little more general now and people are normally referring to loop pile carpet in natural or nuetral colours made from natural products including wool.
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Q.6 How long will it take before the carpet is fitted?
A.6 Each manufacturer has different lead times some will deliver the next week but some can take up to three weeks. Fitting is normally booked in the following week. If the carpet is required urgently explain to the salesperson and we will do all we can to help.
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Q.7 Can I book a fitting date when I place my order.
A.7 We will contact you to book the fitting date once the carpet has arrived in our warehouse and has been checked.
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Q.8 Can I take samples home?
A.8 We always encourage our customers to take samples home with them as lighting can affect colours quite drastically. The samples should be looked at during different times of the day as the colour will change under artificial and natural light.
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Q.9 My carpet has stretched shortly after fitting – what should I do?
A.9 This is perfectly normal and if you contact us we will send someone to your home to re-strectch it.
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Q.10 My loop-pile carpet is looking a bit ‘fluffy’ in places, what should I do?
A.10 This is a charactristic of the loop pile carpets and is caused by the loose fibres not being able to escape. An upright vacuum cleaner can reduce the problem, otherwise it is best to remove the loose fibres by hand.
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