Complaints process

Complaints process for shopping online

If you're not satisfied with the level of service you receive online, please do let us know by contacting us. If you are still dissatisfied with our response, then please email us at sales@milners.com or write to us at:

Customer Services
Milners Ltd
40 the Street
Ashtead
Surrey
KT21 2AD

Please note: If you have a complaint about a purchase made in one of our shops, please contact the shop.
We undertake:

* To deal with your complaint fairly, confidentially and effectively
* To respond to your complaint within 5 days and provide a likely timescale for resolving it
* To keep you updated on progress made

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