About Milners
Milners initially started with Brian & Garry Milner, who were both experienced carpet and wood floor layers.

We began our business selling from a mobile showroom in 1993. The success of this soon enabled us to open our first shop in Ashtead and since then we’ve grown from strength to strength.

We have always concentrated on putting the customer first and many of our customers have used Milners since the early days and can always be confident in their products and service.

We now own three shops – a very large showroom in Ashtead and a large showroom in Banstead, with the original shop in Ashtead now selling remnants. Milners is consistently changing and moving forward with the changing needs of the Customer and pride ourselves in offering good old fashion service with the products of today.

top

How We Work
All our shops offer very convenient parking, which we believe always makes a good start before any shopping trip. We always spend time with our customers finding out your requirements and long-term needs for each project. Once this is established our advisers will go through the option of products to suit requirements. Colour also plays a huge role in choosing either flooring or curtains and it is always useful to bring in any samples (e.g. cushions, swatches etc.) that you may have available for when looking at a scheme to give a guidance on colour.

Once you have a number of options we always encourage you to take the samples home so they can be viewed in the correct lighting. Only when you are completely satisfied with your final selection can we then proceed to the order.

Milners are so confident with our ability in helping you select the right product, that we even offer a 30 day guarantee* which means that if you are unhappy for any reason we will supply a new product free of charge and you just need to pay for the uplift & fitting. With regards to fitters we only employ the very best fitters and all our fitted work comes with a lifetime fitting guarantee*. All this makes for a very happy customer, which is always our objective.

*terms & conditions apply

top

Testimonials

Esher

Dear Brian

I am writing to thank you for the exceptional level of service I have received from all of the staff at Milners over the past few months.

I discovered the store by chance whilst driving through Ashtead and upon calling in was very impressed by the range offered and by the expert advice and assistance I received from Tony in the matter of carpet for my stairs, landing and bedrooms.

More recently I have had underfloor heating installed by yourselves and once again the service has been outstanding.

All my dealings with you have been handled efficiently, expertly and with great consideration – from the gentlemen who came to measure and fit the carpet (whose names, I’m afraid I do not recall) through to Kevin the electrician who provided the necessary wiring for the heating.

My particular thanks to Tony & Michelle – for whom nothing was ever too much trouble – and to Phil, Alex & Camelia who did such an expert job of installing the heating and who returned, cheerfully, the next day to sort out some snagging.

I consider myself very fortunate to have discovered you all and would recommend you unreservedly to anyone in need of flooring in any size, shape or form. The standard of service you offer is very hard to find and you would be justified in feeling very proud of all your staff and of the range of products you offer.

Once again, may thanks and don’t ever change!!!!

Kind regards

Mrs L

Ashtead

My husband & I would like to thank Tony and the other members of your staff for a great job of refurbishment of our kitchen floor. Great patience was shown over the pattern decisions & I have to say the finished result couldn’t be bettered - it looks lovely!!
Gary, who did the hard work over the two days was super efficient and now all is back to normal (I can hardly believe it!!)

Many thanks again

Mr & Mrs H

Fetcham

Dear Mr Milner

Today I had flooring replaced in my kitchen and I congratulate you on your choice of staff and for the service that your staff give.

On purchasing the flooring Tim gave us excellent service and advice and kept us informed in respect of the time of fitting etc. Your fitter, fitted the flooring, arrived on time, smart polite and did a splendid job.

Please accept this letter as a thank you to your staff for exemplary work and service.

Yours sincerely

Mrs M

West Ewell

Dear Mr Milner

Thank you very much for agreeing such a reasonable price for the flooring work which has now been successfully completed at the above address. We are extremely happy the result.

May we also give out special thanks to your fitters Camelia and Alex, who were meticulous, friendly and more especially, a delight to have in our home.

I would be grateful if you would pass on the enclosed copy of this letter to Ginny.

Yours sincerely

Mr & Mrs L

Ashtead

Dear Brian

Please will you pass this note and our congratulations to all relevant personnel in your wonderful establishment.

I am writing to you because you took my initial order, but over the last two months we have had nothing but exemplary attention from just about everyone at Milners.

Many carpet fitters, hard floor fitters, threshold specialist, door trimmers and ‘the boss’ have been to our new house, and it has been a delight to watch them at work and admire the finished product.

Isobel and Debbie (re: curtains) have been invaluable with their advice and expertise on fitting all the curtain pelmet boards, poles and with the ‘coup de gras’ yesterday, the roller blinds for the bathrooms, we are finished!

Thank you all so much.

Yours

Mr & Mrs W

Fetcham

Dear Heidi

I just wanted to thank you for all your help with our carpets. We are delighted with them & the excellent service we received from Milners. Everyone we dealt with was professional and friendly and we won’t have any hesitation in recommending you to our friends and neighbours.

We’ll back in October when we’ll need more carpets.

Many thanks again

Mrs B

Leatherhead

Dear ‘Milners’

Thank you for laying the lino I ordered so quickly. It was done quickly, relatively quietly and with no fuss.

I am delighted with the results. It has transformed my kitchen from a rather dingy room into a lovely, brighter, modern looking room that also seems bigger. How your fitters managed to get it to fit into all the nooks & crannies is a mystery to me.

I am very pleased with the result.

Thank you.

Yours faithfully

Mrs C

Esher

Dear Sirs

This is just a big thank you for out all the stops to get underlay & carpet laid at the above address, before I moved in on Thursday. I was absolutely delighted when I saw it, and thank you very much indeed. It was as well you were able to help as once removals people left, we could hardly put a foot on a spare space with all the boxes etc. I would not hesitate in recommending you for service and help you give. I now look forward to receiving my new curtains. Also give a big thank you to Debbie, she has been so kind and helpful.

Sincerely

Mrs O

Ashtead

Re: Wood Floor & Carpets

Now that the hall is finished, I felt I must write to thank you again for the excellent service we have received with both our carpets and wood flooring.

Both my wife & I appreciate very much the trouble you have taken to achieve such good results that we will be happy with in the years to come.

We will have no hesitation in recommending your services to our friends and colleagues.
Many thanks once again and good luck with the future development of your business.

Regards

Mr & Mrs B

Wallington

Dear Sirs

We have been recently looking for a carpet to replace our lounge carpet - due to a flood. We have been to 7-8 stores and have to say the service we received in Milners was far superior to any of the others!
We would like to commend your staff on their helpfulness and courtesy. We were particularly served by Keith, who made shopping a joy.
We are hoping to persuade our insurance company to use Milners, simply because the service was so outstanding. Please pass on our comments to all the staff.

Thank you

Yours faithfully

Mr & Mrs P

Banstead

Dear Sirs
We wanted you to know the reason we chose to go through Milners for our carpet was due to the exceptional service we received, both at your Banstead and Ashtead branch. Thank you for accommodating our wishes in holding on to our carpet until our french window leak is repaired. We have been informed it will be done by mid – December. We shall contact you as soon as the work is complete to arrange fitting.

We have recommended Milners to a number of friends as we have been so impressed with the customer service you provide. Thank you once again.Kind regards

Mrs L

top

Press Releases

November 2005 – Milners launch new web site

Milners have long had a strong reputation for offering excellent advice about carpets, hard flooring and curtains & blinds and now we are offering even more access to information via our new web site.

Our new web site provides customers with useful information about which products will and will not be suitable for particular scenarios, while providing links to our wide range of suppliers so that customers can initially find out more about the options available.

However, much as our new web site contains a lot of useful information and ideas, it can be no substitute for the expertise we have within Milners and so we would always encourage potential customers to contact us to discuss further how we may be able to help.

September 2005 – Milners continue to sponsor Leatherhead FC

In the year 2000, Leatherhead Football Club hit rock bottom and was on the verge of bankruptcy. Having been a very successful club in the 1970’s and reaching Wembley for the 1978 FA trophy final, the shocked fans came to the rescue and like many other clubs, Leatherhead is now called a ‘fans run club’.

All the stops were pulled out to keep the club going and this is when Milners first helped them out. The clubhouse was decorated by the fans themselves, giving up their own time and using their many skills to get things moving. Milners provided and fitted all the flooring, giving them a clubhouse which is not only hired out for functions, generating an income for the club, but also a much nicer environment for the fans & players themselves.

Brian & Garry Milner, being brought up in the area, also wanted to see Leatherhead back at the top again and since that date have provided all the shirts and now sponsor the club on an annual basis. Recently, renewed enthusiasm swept over the club when the 1970’s star, Chris Kelly, the ‘Leatherhead Lip’, returned.

The hard work is now paying off and last season Leatherhead were a whisker away from promotion and all the stops are being pulled out for this season to see them go into the next league where Milners will be proud to continue supporting them.]

top

Our Fitting Service
We have a large team of the best fitters available. Often the customer will see the fitter more than once and we realise that the thought of having someone in your home cannot always be nice. With this in mind we always vet our fitters thoroughly and make sure we would be happy to have them in our own homes. All our fitters wear company T-shirts and a smile, and they will always clear up after themselves, including hoovering!

top

Terms & Conditions
Whilst every effort is made to deliver and fit, delivery dates are approximate and we cannot be held responsible for manufacturers late deliveries or associated costs. Fittings are only booked after delivery. The assumption will be made that any floor that Milners have not inspected is suitable for laying on.

The object of Plyboarding or Screeding etc is to provide a suitable surface on which to lay the floorcovering, it is not intended to make the floor level.

Any Cookers, Refrigerators, plumbed in Washing Machines etc. or similar equipment will be fitted around, unless disconnected and removed before fitters visit unless otherwise stated on the estimate.

Unless quoted to the contrary in this estimate, all areas must be cleared of furniture, effect and old floorcoverings. If this is not done, it may not be possible to complete the work at the time arranged and an extra charge will be incurred. The moving of furniture does not include breakables, personal items, ornaments or electrical appliances
(eg TV’s, Videos, Hifi’s etc.). All furniture must be empty and ready to move.

This estimate does not include easing of doors unless otherwise detailed. This can be arranged for a nominal fee. N.B: We cannot always guarantee same day service. Whilst every effort is made to ensure satisfaction, exact colour/design matching cannot be guaranteed between different widths of carpet due to manufacturing tolerance over which we have no control. Neither can exact matching be guaranteed between the carpet supplied and the samples supplied in the showroom. Where this estimate is based on the Customers own measurements or information, which at the time of fitting are found to be inaccurate preventing the work from being completed, the customer shall bear the cost of the abortive and /so subsequently necessary visits. Shading/pile reversal is not a manufacturing fault but a natural phenomenon in plain carpets. Customers should be aware that this may occur when ordering any carpet. Further information is available from the manufacturers or Milners.

It is the customers responsibilty to notify Milners of any location of any pipes and cables that might be damaged during the fitting. No responsibility can be accepted for damage to underfloor pipes or cables or the consequential damage to the property or fittings unless written notification has been given.

Any questions regarding quantities of material, method of fitting, position of joins etc. must be raised before acceptance of estimate.

All balances are due 10 days before fitting. Fitting will only commence once full payment has been taken.

All outstanding invoices will be subject to 8% per month interest charges. Full payment is required 60 days from delivery to us even if works are not yet completed. After 60 days Milners will continue to store the product on your behalf until ready for completion, or we can arrange delivery to your premises.

The ownership of goods referred to herein shall not pass to the purchaser until the purchaser has paid to the company the total purchase price (including VAT) in respect of all said goods.

This estimate is valid for a period of 30 days.

Complaint Handling – Buy with Confidence

As a leading retailer, Milners has to offer a first rate service for complaint handling. With this in mind, we have appointed Qualitas Furnishing Standards, the furniture industry standards body to assist in the resolution of dispute. Qualitas offers conciliation between a consumer and a retailer, and will adjudicate on the merits of a dispute.

Qualitas Furnishing Standards is an organisation formed in 1992 to improve the standards and service offered by furniture and floorcovering companies including retailers, manufacturers, and other associated companies. Member companies follow the Qualtias Code of Practice which guarantees that the consumer will get a better standard of service and redress in the unlikely event of a problem.

top

Accreditations


Qualitas – buying from a Qualitas member means reassurance that the retailer is following the Code of Practice. Futhermore, in the unlikely event of an unresolved problem, the retailer will accept the decision of the Qualitas Conciliation Service.

NICF – National Institute of Carpet Fitters – Promoting the excellence in the field of carpet & floor laying.

The Carpet Foundation – registered specialist. In the process of gaining Office of Fair Trading approval which will guarantee the Customer is dealing with a highly reputable Company

Approved Amtico Showroom - An approved showroom has the up to date designs, with highly trained staff.

top